License Activated Maximum Number of Times Permitted.

This is a very common issue Users encounter in Telephone Activation Licenses.

Before reaching out to the reseller, please check if the Office product you have purchased supports ‘Telephone Activation Method.’ This must be clearly mentioned on the product name .

If yes, then please don’t worry, as this is a common issue. Also If you see the error message you are getting the second line says ” if you are getting this error then choose the option to activate by telephone “ .

As directed in the activation guide, please choose the CORRECT OPTION , which should be ‘Activate Office by telephone activation’ when prompted, NOT the Internet since the user bought the Phone activation key and Not Online Key.

When you select telephone activation, a dialogue box will open as shown below. Now, you need to carefully follow the Activation guide to activate Office over the phone.

Now you have TWO OPTIONS to get the confirmation ID

Option A)  Call to MS IVR Support ,generally for US it is  (888) 352 7140  & for  – UK (0) (800) 018 8354 and for any different country just select it from drop down on same screen.

– On IVR Enter the security number (if ask you to input random number to verify )

– Select your product.

– Enter the Installation ID when ask on IVR (9 sets of 7 numbers each, as shown above)

– If ask for devices, press 0 .

– IVR will validate the Installation ID & provide the Confirmation ID & Pls note it.

– Now Hang up ,click back and choose Internet method (If you are connected to internet) ->

– Click Next –Done

                                                     OR

-Manually enter Confirmation ID and click Next (if no internet connection)-Done !

Option B)  Self service offered by our website-

– Go to our website URL-Click Here

– Please enter your purchase order ID (you can find this in your order Invoice)  and input the Installation ID (9 sets of 7 numbers each, as shown above).

–  Click Get Confirmation ID which you receive after above process.

–  If any issue faces , just wait and try again or write to us.

The old version of Office is still showing despite a fresh installation.

If an unauthorized version of Office was previously installed, it may prevent certain options from appearing even after uninstallation.

Additionally, if a user successfully installs the fresh version, the old version might still be visible in the account due to illegitimate registry traces. Please download and install Geek Uninstaller  from here ,

Open the geek uninstaller & search for Office, left-click on it, and select “Force Removal” & once it is uninstalled please restart the system

Critical Removal-

Sometimes, Users had previously installed KMS( Key Management System)/ Pirated license activator   on the system, which license cannot be easily removed and can prove to be a tricky case (even after using the Geek Uninstaller)

Users might face frustration while repeatedly attempting uninstallation, only to find that the old version continues to appear in their account.

Multiple versions may appear, and in the worst case, they may not see the necessary steps for installation or activation. Sometimes, this can prevent the license input window from appearing due to illegitimate system bypass methods.

We have a solution for this as well.

Open Cmd in Administrator then copy paste the below command.

for opening CMD as ADMIN right click on CMD and then select “run as admin”

To check if the CMD is correctly opened in Administrator , the directly will show like this C:\Windows\System32>

There are two methods, as sometimes either of these may not work, so try them one by one.

With the first command, it will show the last five characters of the license. Once the user identifies those five characters, they need to copy and paste the second command, replacing XXXXX with the last five characters they identified.

Method one (Copy First Command to identify the license and Second Command to remove the unwanted  license) 

cscript “%ProgramFiles%\Microsoft Office\Office16\ospp.vbs” /dstatus

cscript “%ProgramFiles%\Microsoft Office\Office16\ospp.vbs” /unpkey:XXXXX

Method two (Copy First Command to identify the license and Second Command to remove the unwanted  license) 

cscript “%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs” /dstatus

cscript “%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs” /Unpkey:XXXXX

Office 365 Account was not setup Error.

This is a common issue in Office 365. It mostly happens if the previously installed Office was not cleaned properly or if there were issues during installation.

Resolution Method  One 

Click on done & restart the computer and check if the office 365 apps are working .

Resolution Method  two 

Complete removal of  previously installed versions or Office 365 from your system by above shared instructions.

Afterward, please log in to office.com, and upon logging in, download the fresh version from there (from Install apps option).

Please restart your PC after uninstallation of previously installed office before you start installing a latest 365 on your machine from office.com .

Activation –

Once the download and installation of new office 365 are complete, open any Office app like Word or Excel. If a prompt asks for activation, SIGN IN with the provided credentials (the username and password you used to sign in to Office.com), and your Office will be activated.

Please use only the new password which you have changed on first login on office.com .

Cannot install Office: This product can’t be installed on the selected update channel 

Click your Start Button, type regedit and hit Enter to open the Registry Editor.

Click View and make sure ‘Address Bar’ is turned on.

Paste this into the Address Bar at the top and hit Enter.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun

In the left pane of the Registry Editor, is there a sub-folder of ClickToRun named Configuration?

If there is, right click that Configuration key (folder) and delete it

Then, restart (not shut down) your PC and try running the installation again

Difference between Online , Telephone & Email Bind Office  Licenses.

Basically, the product and its features are the same across all the licenses. The only variation lies in the initial activation method. After activation, the product remains the same.

The major difference arises when you reinstall Office on the same machine or a different one. Let us explain how.

Online License: If you have purchased this License then you can instantly activate it by internet.

Once installed on one PC or laptop, this license cannot be used on any other machine.

Telephone License: This license requires an additional process: a telephone call after inputting the license for activation. This doesn’t mean you cannot use this version without  an internet connection.

it only means that the initial activation process requires a telephone call after inputting the license key after activation you can enjoy all office features without any issues.

Once installed on one PC or laptop, this license cannot be used on any other machine.

Email Bind License: This type allows users to manage licensing and support primarily through email correspondence. In Simple Words the license will attach with the user email ID .

Once the license is redeemed on your Microsoft account, you won’t need to enter the license key in the future. Instead, you can simply log in with the email ID where you redeemed your license.

Such licenses do not have restrictions tied to a specific system. For example, if a user uninstalls Office from one system, they can reinstall it on another system and use it with the same email where the license was redeemed.

How to open .IMG or .ISO files in Windows 10 or Windows 11 Pro